Terms of Service

1. Who we are

createmywebsite.co.uk ("we", "us", "our") is a trading name of Sovereon Ltd, a company registered in England and Wales (company number 17251254), registered office 1 Christ Church Lane, Lichfield, WS13 8BE, UK.

By submitting our intake form and paying a deposit, you ("the client", "you") agree to these terms.

2. Our service

We provide:

• A productised website built from one of our pre-designed templates, customised with your content
• Up to 5 pages, mobile-friendly, GDPR-compliant
• A professional email address on your domain, forwarded to your existing inbox (full send-and-receive mailboxes are available separately)
• Year 1 hosting, care plan, and standard domain registration (up to £50/year), all included in the setup fee
• An optional ongoing care plan from year 2 (£12/month, billed annually as £144/year) which includes standard domain renewal (up to £50/year)

What is not included: bespoke design, e-commerce, multi-language, custom features, full send-and-receive email mailboxes, content writing beyond polishing what you supply, or any work not described in your accepted intake form. Such work, if you want it, will be quoted separately.

3. Delivery timeline

Once you've submitted the intake form in full (including all photos, services, prices, and contact details) and paid your 50% deposit, our target is to deliver your website within 5 working days. This is a target, not a guarantee.

The 5 working days assume your content is complete and approved and that your feedback and revisions stay within the included scope (see section 6). Incomplete or late content, delayed feedback, and additional revision rounds extend the timeline accordingly. We will tell you at the start of the build if anything is missing.

4. Fees and payment

• Setup fee: £600, payable as 50% deposit on intake (£300) and 50% on go-live (£300)
• Care plan: £12/month from year 2, invoiced annually as £144, covering hosting, uptime monitoring, SSL renewal, domain renewal, and reasonable small content changes (text, prices, photos, opening hours, contact and social links). Larger or structural changes — new pages, new features, redesigns — are quoted separately. Where a request isn't clearly a small change, we'll tell you before doing it whether it's included or needs a quote.
• Domain is registered by us on your behalf, in your own name (you are the legal owner). Year 1 registration is included in the setup fee; renewals from year 2 are covered by the care plan. The included registration and renewal cover standard domain pricing up to £50 per year. If you cancel the care plan, you take over domain renewal directly with the registrar.
• Premium & high-cost domains. Some names or extensions are priced above the £50/year allowance — either a one-off premium acquisition fee (which can run to hundreds or thousands of pounds) or a higher recurring registry price (e.g. premium-tier, short or generic names, or TLDs such as .ai / .io). In every such case we quote the actual cost first and only register after you approve the extra charge in writing. Any premium acquisition cost is a separate, itemised charge that must be paid in full before we register the domain (and therefore before go-live) — we do not advance these funds on your behalf. Where a domain renews above the £50/year allowance, the excess is billed to you at cost, once a year, on top of your care plan; if a premium renewal is not paid the domain may lapse, and we are not liable for any resulting loss.
• Public WHOIS data for .co.uk / .uk domains: Nominet (the UK domain registry) requires .co.uk and .uk domains owned by businesses, including limited companies, to display the registrant's contact details publicly in the WHOIS record. Sole traders trading in their own name may opt for Nominet's individual privacy option. This is a Nominet rule that applies to any .co.uk / .uk registration regardless of who registers it; we cannot override it. By instructing us to register a .co.uk or .uk domain on your behalf, you acknowledge this public-visibility requirement.

The final 50% (£300) falls due when we send you the completed site for approval. Your site is published (goes live) only once the final payment has cleared; until then it remains on a private preview link. If the final balance is unpaid 30 days after we send the completed site for approval, we may pause the project and suspend the preview until payment is made.

Invoices are payable within 7 days of issue. Late payments may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.

5. Cancellation and refunds

These are business-to-business terms; statutory consumer "cooling-off" cancellation rights do not apply.

• Before work begins, you may cancel for any reason and receive a full refund of your deposit.
• Once work has begun, the deposit is non-refundable. It reflects the initial design and setup work undertaken on your project and reserves your place in our delivery schedule. "Work begins" when we start building your site, which we aim to do within one working day of receiving both your completed intake form and your cleared deposit.
• The final 50% (balance) is due when you approve the completed site, and is non-refundable once your site has gone live — by then the service has been delivered. One revision round is included before approval (see section 6), and we only publish once you approve.
• If we are unable to deliver for reasons on our side (for example illness or incapacity), you receive a full refund of all fees you have paid us, regardless of work done. This does not apply where a delay or non-completion is caused by you (for example not supplying content or feedback).
• Third-party costs we incur on your instruction and with your written approval — in particular premium or high-cost domain registrations — are non-refundable once incurred, as the money has been spent and the asset (e.g. the domain, registered in your name) is yours to keep.
• You may cancel your care plan at any time with 30 days' notice. Hosting ends at the close of your current paid term, after which you arrange your own hosting and take over domain renewal directly with the registrar. Care-plan fees already paid are not refunded on a pro-rata basis.

6. Revisions

One structured round of revisions is included after we send your preview link. Additional revision rounds, structural changes, or new features are quoted separately, and any extra rounds may extend the delivery timeline.

7. Your responsibilities

• Provide accurate, complete, and lawful content via the intake form
• Own (or have appropriate licence for) all photos, logos, and other material you provide
• Respond to our messages within a reasonable time during the build
• Authorise us to register your chosen domain on your behalf (in your name) and provide accurate registrant contact details for the WHOIS record

8. Intellectual property

• Your content (text, photos, branding) remains yours. You grant us a licence to use it on your website.
• The template code and shared component library remain our intellectual property. You receive a non-exclusive licence to use the customised site for your business while you remain a client.
• If you end the service, you may take your content with you (we'll export it) and your domain (already in your name). You do not take the template code or our shared library.

9. Liability

Our total liability to you in connection with the service is limited to the total fees paid by you in the 12 months preceding the claim. We are not liable for indirect, consequential, or business-loss damages.

Nothing in these terms excludes liability that cannot lawfully be excluded under UK law (for example, death or personal injury caused by negligence, or fraud).

10. Force majeure

We are not liable for delays or failure to perform caused by events outside our reasonable control (severe illness, internet outages, third-party service outages, natural disasters, etc.). We will notify you promptly and work with you on a revised timeline.

11. Governing law

These terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to these terms

We may update these terms from time to time. The version in force at the time you submit your intake form is the version that applies to your order. Subsequent updates do not retrospectively affect existing orders.

13. Contact

Questions about these terms? Email hello@createmywebsite.co.uk.